Refund & Returns Policy

Return Window

We accept returns within 30 days of delivery for unworn sneakers in original condition and packaging. The 30-day window begins on the day your order shows as delivered by the carrier.

Once your return is approved, please ship it within 7 days of receiving your label to keep it valid.

Eligibility Checklist

• Unworn, unused, and undamaged sneakers
• All original tags, inserts, laces, and accessories included
• Original Jordan/Nike shoe box present and undamaged
• Returned in a protective outer box (double-boxed)
• Proof of purchase (order number or receipt)

How to Start a Return or Exchange

1. Locate your order number in your confirmation email.
2. Email us at [email protected] with subject “Return” or “Exchange,” including your order number, item, and reason.
3. We’ll review eligibility and send a prepaid return label (US orders) or instructions within 1 business day.
4. Pack your sneakers securely and ship within 7 days of label issuance.
5. We’ll inspect your return within 2–4 business days of delivery and process your refund or exchange right away.

Prefer a faster turnaround? You can request instant store credit to place a new order immediately after approval.

Exchanges (US)

Need a different size or color? We offer one free exchange per order within the US, subject to stock availability.

• We’ll place a hold on your exchange item as soon as your return label is scanned by the carrier.
• If the requested item is unavailable, we’ll issue a refund or store credit per your preference.

Return Fees & Refunds

• Change-of-mind returns: A flat $9.95 return label fee may be deducted from your refund.
• Defective/incorrect items or exchanges: Return shipping is free.
• Original shipping fees (if any) are non-refundable.

Refund timing: 2–4 business days after your return is delivered and inspected. Banks can take 3–7 additional business days to post funds. PayPal typically posts same day.

Refund method: Original payment method, or choose store credit for quicker reuse.

Packaging & Condition Requirements

Please double-box your return. Do not ship only in the manufacturer’s shoe box. Any tape, labels, or damage to the manufacturer’s box may result in a restocking fee or denial.

• No creases, scuffs, stains, odors, or outsole wear
• All accessories included (hangtags, lace bags, inserts)
• Protective outer box with padding to prevent damage in transit

Non-Returnable Items & Exceptions

• Worn or used items
• Final sale or clearance items where marked
• Customized, special-order, or hygiene-sensitive accessories
• Damaged or missing original shoe boxes
• Items returned beyond the 30-day window (unless holiday policy applies)

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you received the wrong item/size, contact us within 7 days of delivery. Include clear photos of the issue and the shipping box label so we can assist quickly.

• We’ll provide a free prepaid return label and replace or refund promptly.
• Replacement pairs are subject to availability; otherwise we’ll issue a full refund.

International Returns

Currently, customer support and return labels are optimized for US orders. If you’re outside the US, please email [email protected] for options and instructions. International customers are responsible for return shipping, duties, and taxes.

Extended Holiday Returns

Orders placed between November 15 and December 31 are eligible for returns until January 31 of the following year, provided all standard eligibility criteria are met.

Frequently Asked Questions