Customer support for Jordan sneakers orders and product questions

Contact JordanSneakers.net

Questions on sizing, shipping, or an order? Our team is here Mon–Fri 9:00–18:00 ET.

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Email Support

We aim to respond within 1 business day.

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Order Help

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Returns & Exchanges

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Product Questions

Fit, care, and release info for AJ1, AJ3, AJ4, and more.

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JordanSneakers.net
231 Spring St, New York, NY 10013, USA

Customer Service Hours: Mon–Fri 9:00–18:00 ET

FAQs

How long does shipping take?
Orders typically process in 1–2 business days. Transit time is 3–7 business days within the continental US depending on service level and destination.
Are your Jordans authentic?
Yes. We only list authentic products sourced from trusted partners and verify materials, construction and packaging before orders are fulfilled.
What is your return policy?
Unused items in original condition are eligible for return within 14 days of delivery unless marked Final Sale. See our full policy for timelines and how-to.
How do I find my size?
Air Jordan fits can vary by model. Most AJ1/AJ3/AJ4 fit true-to-size for most people. If you prefer a roomier fit, consider half-size up. Contact us for personalized advice.
Can I change or cancel my order?
We can assist if your order hasn’t shipped yet. Contact us as soon as possible with your order number and requested change or cancellation.